At Qasroo, we strive to provide you with a seamless shopping experience, including reliable and timely delivery of your orders. Here’s everything you need to know about our shipping process:
1. Shipping Regions
We currently ship to all major locations within the UAE. We are committed to expanding our shipping coverage to more regions soon.
2. Shipping Methods and Delivery Times
- Standard Shipping: Typically takes 3 to 5 business days from the date of dispatch.
Please note that delivery times may vary based on your location, product availability, and other factors.
3. Order Processing Time
All orders are processed within [X business days] after payment confirmation. You will receive a notification once your order has been shipped, along with tracking details.
4. Shipping Charges
- Standard Shipping: 9.99 AED for orders under or equal to 1kg
5. Tracking Your Order
Once your order is shipped, you will receive an email with the tracking number and instructions on how to track your package. You can also track your order directly through our website by logging into your account.
6. Shipping Partners
We collaborate with reputable shipping carriers to ensure your order is delivered safely and on time.
7. Missing or Delayed Orders
If your order is delayed or you experience any issues with your delivery, please contact our customer service team at support@qasroo.com. We will work with the shipping carrier to resolve any problems as quickly as possible.
8. Shipping Restrictions
Certain items may have restrictions due to their size, weight, or content. We will notify you during checkout if any items in your cart are restricted for shipping to your location.
Need Help? For any questions or concerns about your shipment, please reach out to our customer support team at support@qasroo.com.
We are here to help!