At Qasroo, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains smooth and worry-free.
1. Return Policy:
- You have 3 days from the date of delivery to initiate a return request if the product is defective, damaged, or not as described.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items, such as perishable goods, personal care products, and custom-made items, may not be eligible for return for hygiene and safety reasons. Please check the product page for return eligibility.
2. How to Initiate a Return:
- Contact our customer service team at support@qasroo.com within 3 days of receiving your order.
- Provide your order number, a brief description of the issue, and, if applicable, photos of the defective or damaged product.
- Our team will review your request and guide you through the return process, including providing you with a return shipping label if necessary.
3. Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be processed to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.
- Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
4. Exchanges:
- If you received a defective or damaged item and would prefer an exchange, we will happily replace the item (subject to availability) after verifying the issue.
- Please contact us within 3 days of delivery to initiate the exchange process.